Terms and Conditions

IMPORTANT NOTICE

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. Emcustom.design RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

1. ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process. Emcustom.design is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds.

2. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. Emcustom.design is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Emcustom.design is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

3. COLOR PROOFING & MATCHING

Emcustom.design is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While emcustom.design will try it's best to match the gradient density of each color, emcustom.design is not liable for the final appearance of a color. Application of UV Coating or Laminations may effect or change the appearance of the printed colors. Emcustom.design is not liable for the final color appearance of a UV product(s).

Because of differences in equipment, paper and inks and other conditions between color proofing and production press room operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. Emcustom.design will make every effort to produce a reasonable representation based on materials supplied by the customer; however, emcustom.design does not guarantee color matching. Unfortunately time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.

4. DELIVERY TIMEFRAMES

Delivery and production timeframes are best-estimates and not guarantees. Artwork must be submitted in the proper format and be technically correct in order for the timeframe to be respected.

5. COPYRIGHT

All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the emcustom.design web site and/or its subsidiaries or the copyrighted property of parties from whom emcustom.design has licensed such property. The Customer (sometimes referred to for convenience as "you") may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the emcustom.design Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work.

6. CUSTOMER CONTENT

All information, data, text, photographs, graphics, messages or other materials supplied by the customer ("Content") are the sole responsibility of the customer. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content, you agree to not use the Service to send, upload, post or otherwise transmit any content that contains (1) anything indecent, obscene, lewd, lascivious, filthy or vile; (2) a threat to kidnap or injure a person or (3) a threat to injure the personal property or reputation of another person.

Emcustom.design does not control the content posted by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will emcustom.design be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

7. GOVERNING LAW

Emcustom.design is a website owned by EM CustomDesign and is based in Quebec. Any legal action or proceeding relating to or arising from your access to or use of this site shall be instituted in Quebec. You agree to submit to the jurisdiction of Quebec courts and agree that venue in these courts is proper in any such legal action or proceeding.

8. LIMITATION OF LIABILITY

In no event shall emcustom.design or its licensor's, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not emcustom.design has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from emcustom.design or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall emcustom.design be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

9. INDEMINITY

You agree that you shall indemnify and defend emcustom.design and all parties from whom emcustom.design has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (1) your breach of these Terms and Conditions or (2) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

10. ORDER CANCELATIONS

Orders are eligible for cancellation upon request via email 24 hours of the order or commencement of production, subject to applicable cancellation charges. If a job is canceled charges for any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Once the order has been placed successfully, No Refunds are issued for the logo, graphic design or 3D printing services.

11. RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. Customer must notify emcustom.design within 5 business days of order acceptance to notify any defects discovered in the ordered product failing which customer is deemed satisfied with the product. Where replacement is appropriate, customer must first return 100% of the received product within 7 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.

12. CREDIT CARD CHARGES

Emcustom.design reserves the right to refuse service without disclosing a reason.